Doner-Horsley Insurance Brokers

Careers

Current Positions

Account Manager

Are you looking for a career home vs. a job?  Do you love all aspects of servicing and selling to your assigned book of business? Do you like to work with a smaller, tight knit team that takes their work seriously but does not take themselves too seriously.  If so, check out our job opportunity. 

Having been in the business for over 100 years, Doner-Horsley is a trusted presence in the Alliston community with a long-standing history and track record of success.

This is a hybrid position, 2 days a week in office in our Alliston, ON office.  Depending on level of experience, you may be required to be in office more frequently during your initial training with us to help set you up for success! 

So, What Will You Spend Your Days Doing?

  • Service an existing Personal Lines book and also have the opportunity to do new business sales to grow your book through things like referrals, cross/upsell and support from marketing. 

  • Manage all aspects of the customer life cycle from quote to renewal, endorsements, remarket and cancellations. 

  • Conduct detailed reviews of risk and underwriting information to ensure accuracy and optimal insurance solutions for your clients; they are looking to you to be their trusted advisor to make sure they have the right protection for their unique needs.

  •  Take new claim reports, help clients navigate through this process with empathy, and submit them to the insurance carrier.

  • Diligent follow up on clients’ accounts to ensure outstanding activities are resolved.

QUALIFICATIONS

  • Must be RIBO licensed.

  • Minimum 1 year Personal Lines Broker experience, commercial lines experience is an asset.

  • Proven track record servicing an assigned book of business.

  • Remain current and develop expertise in assigned markets, staying open to new market opportunities.

  • Working knowledge of PowerBroker & Applied Rating Services is an asset.

We are committed to providing accommodations and to achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs and work together on a solution.

Broker Admin

Doner Horsley Insurance Brokers has been proudly serving the Alliston community for over 100 years.  This position is backfilling a vacancy as we were thrilled to promote our current Broker Admin into a new role with our company. 

Our Broker Admin is really the ambassador of our brand and our culture. They are the first one the customers speak to when they call in or come into the office and the first person the teams sees when they arrive each day.  They are the hub of everything else that goes on in the office so we want to make sure we get it right.  We need someone that is super friendly, outgoing, and organized to make sure things run smoothly and customers have a great experience with us.   This could either be your forever job or it may also be a great gateway into a future career in insurance.  

This role is required to be in the office at our Alliston, ON location. 

 So … what will it be like to work here?  Here’s what our employees had to say in our employee engagement survey

“This is a great place to work … I love my job”
“I appreciate that we are a true team here.”

“I love that I can freely ask for help or advice from my co-workers who are always more than happy to help” 

What Will You Spend Your Days Doing?

  • Answer calls in a professional and timely manner, directing them to the appropriate party.

  • Greet all guests and visitors making them feel welcomed.

  • Sort and distribute incoming and outgoing mail and courier.

  • Receive client payments and update the system with the required information.

  • Reconcile Direct Bill commission statements and pass to the Accounting & Admin Assistant to complete any corrections and finalize.

  • Process renewal and endorsement letters including the corresponding financial transactions to assist the brokers.

  • Responsible for all supply, equipment, and business card orders.

  • Organize team/company meetings, events, training, etc.

  • Provide additional administrative support to management and the team as required.

QUALIFICATIONS

  • Previous experience in an office/administrative or customer service-based role is required.

  • Prior experience in an insurance brokerage is a definite asset.

  • Adaptable and flexible, willing to help out with any task.

  • Serving as the front-line ambassador for the brokerage, must remain positive and professional at all times.

  • Exceptional attention to detail and organizational skills.

Accessibility Statement

If due to a disability you require accommodation or accessible format and communication support, please submit your request in writing and together, in partnership with Human Resources, we will work to develop an accommodation plan.