CLOSED TO THE PUBLIC
BUT HERE TO HELP YOU
Here at Doner Horsley Insurance we understand that we are in the midst of an unprecedented situation in Canada and the world with COVID-19.
We want to assure you that we are doing our best to continue to provide the highest level of customer services to you.
In order to protect our staff and our customers we are suspending all walk-in and face-to-face appointments until further notice.
Please contact out office at 705-435-3891, email to email@example.com or visit our website for more information.
If you need to make a payment the following options are available:
– Call our office with credit card details
– Follow your Insurance Company on line payment options
– Etransfer to firstname.lastname@example.org or
– Leave payment in the drop box to the right of the door handle
We thank you for your understanding at this time.
The Doner Horsley Team
Doner-Horsley Insurance Brokers Ltd. has been serving central Ontario area for over 100 years.
We are a privately owned, independent insurance brokerage located in Alliston, Ontario. As a truly independent brokerage we are contracted with a number of different insurance companies who provide various insurance products to our customers. This allows us to provide competitive pricing and products to our valued clients.
You are important to us
We work hard to provide you with
Doner-Horsley Insurance Brokers Ltd. uses state of the art automation where it helps to provide better service for our customers; however we still believe in and still practice one on one customer service.
Our office employs 14 full time staff representing over 200 years of insurance experience. All of our Customer Service Representatives are registered and licensed through the Registered Insurance Brokers of Ontario.
Our Commitment to You
Reliability & Accountability
Our team of brokers is dedicated to executing the highest level of ethical standards when communicating with colleagues, insurance companies and of course you the customer.
We know that our clients are relying on our expertise to provide proper guidance and advice in relation to protecting their assets and security. We do not take this responsibility lightly and can assure you that we will always be transparent and honest with our clients and insurance partners.
We are strong believers in team work and coming together for the best resources possible. Our team will work hard to provide insurance solutions targeted to your requirements, regardless of any challenges that are presented. We won’t give up until you are comfortable and completely satisfied with the services offered.
Good customer experience is something we value highly. We plan and operate our services with your satisfaction in mind and strive to meet your expectations from the start and over the duration of our relationship with you.
Regular training and professional development is crucial to our success and therefore key to the level of customer service we provide. To achieve this, we keep up-to-date and current on industry news and trends to better serve you, taking advantage of training opportunities whenever possible. We consistently strive to have the most knowledgeable insurance brokers in the industry.
What Our Clients Think About Us
Rick Costello & Blaire Hadwen at Doner-Horsley have looked after our insurance needs for both our business and our home for several years now. We are very pleased with the service and have found that all questions and concerns are dealt with promptly and efficiently.
Just a quick note to say thank you so much for all your help over the past year (or so!) You have been so wonderful to work with and have helped us with insurance for some really big milestones in our lives including our first home and now our wedding.
We recently moved our Contractors Pollution Liability policy to Doner-Horsley Insurance and want to acknowledge the fantastic service we have received from one of your brokers, specifically Brenda Giroux.
Each time we have a reason to call Rick Costello or Blaire Hadwen regarding our insurance, it becomes clearer and clearer how committed they are to customer service. Doner Horsley’s actions and our conversations truly make us feel that they treat their clients just as they would treat their own family. They have the perfect blend of professionalism and neighbourly caring.
In the fall of 2013 my insurance policy was up for renewal and felt that my broker did not understand my requirements for insuring my truck and horse trailer, so in frustration I posted a question on a local horse bulletin board. Among the replies was one from Brenda Giroux offering her services as a broker.
As always – excellent service. It is you Lois, and your service over the years that I have loved and valued.
Recently we purchased business insurance and fleet insurance through Brenda Giroux of Doner-Horsley Insurance Brokers Ltd. Not only did we receive professional, courteous service, we also saved money on our policies. Brenda was a real plesaure to work with and in our opinion, she went the extra mile to save us money and find the insurance company that would best suit our needs.
We have been with the same insurance company for many, many years. When it was time to renew our insurance this year we decided to see what the competitors were offering. I was pleasantly surprised with what Doner-Horsley Insurance had to offer. Not only was I provided almost twice the amount of coverage, but we also saved over $400.00 per year!
Have referred two people with unique situations to this wonderful brokerage and not only were they able to assist, they did it quickly and professionally. Will refer more in the future knowing they will be taken care of. Thank you!
It has been our pleasure to deal with Sharon Courtepatte. We recently purchased a cottage and needed insurance. When we called Sharon she was very helpful and informative in explaining to us all the details there is to know when buying cottage insurance. We appreciated her knowledge and patience as we were dealing with something new to us. Thank you Sharon, we appreciate the time you spent with us.